Less admin, fuller diary, happier patients
Healthcare Practices
Websites, online booking and practice systems for doctors, dentists, physios, optometrists and medical centres — the practical things that fill your diary and cut your paperwork.
- Fewer no-shows
- 41%
- Bookings made online
- 62%
- Admin time returned daily
- 58 min
Our position
Why we build for healthcare
Most practices we work with are not looking for a hospital information system. They want patients to find them, book without phoning, turn up on the day, and pay without a fight with the medical aid. That is what we build. We start with the website and online booking, because that is where the money is, and add the back-office pieces only when they are actually costing you.
Regulations we design against
- Protection of Personal Information Act 4 of 2013 (POPIA)
- National Health Act 61 of 2003
- HPCSA guidelines on advertising, telemedicine and record-keeping
- Medical Schemes Act 131 of 1998
- WCAG 2.2 AA accessibility conformance
Challenges
What people in this sector actually raise
These are the problems that come up in a first meeting, with the cost of leaving each one unaddressed.
- 01New-patient enquiries going to whoever ranks above you
Patients cannot find you online
Someone searches "dentist near me" at nine at night. If your practice does not come up, or the site will not load on their phone, they book the practice that does.
- 02Lost bookings, and a receptionist who cannot do anything else
Bookings still go through the phone
Reception is on the phone all morning taking appointments, and every call that comes in while they are busy is a patient who gave up.
- 0315–25% of slots lost in a typical practice
No-shows
Appointments booked weeks ahead with nothing to remind the patient, so the slot is empty and nobody could fill it.
- 048–15% of claims rejected on first submission
Medical aid claims coming back rejected
Codes and authorisations checked by hand, with mistakes only surfacing weeks later when the money does not arrive.
- 05Two to three hours a day that should have been yours
Admin eating clinical time
Notes, referrals, scripts and authorisations done after hours because there was no time between patients.
What we build
Systems for healthcare operations
A practice website that gets found
Fast, mobile-first, and set up properly for local search so you appear when someone nearby is looking for what you do.
Online booking
Patients book real available slots themselves, day or night, straight into your existing diary. Reception stops being a switchboard.
WhatsApp and SMS reminders
Automatic reminders before the appointment, with an easy way to reschedule so a cancellation becomes a slot somebody else can take.
Claims checked before submission
Codes and authorisations validated at capture rather than discovered weeks later when the payment is short.
Practice branding
Signage, stationery, and a look that matches the standard of care you actually give. Patients judge on this, fairly or not.
Patient records and referrals
Where you need it, a tidy record that talks to your labs and referral network through the standards they already use.
AI opportunities
Where AI genuinely pays in this sector
Ranked by how proven the approach is. We are explicit about what is experimental, because deploying an experiment as though it were proven is how AI programmes lose credibility.
Consultation notes drafted for you
provenThe conversation is transcribed and a draft note prepared for you to check and sign. It never files anything on its own.
Typical return45–70 minutes back per clinical dayClaim rejection warnings
provenFlags a claim likely to bounce before you submit it, and tells you which part is the problem.
Typical return50–65% fewer first-round rejectionsAfter-hours enquiry assistant
provenAnswers the routine questions — hours, location, what you treat, whether you take a scheme — and takes a booking or a callback request.
Typical returnEnquiries captured instead of lost overnightBusy-period forecasting
emergingPredicts your quiet and busy weeks so staffing and leave can be planned rather than guessed.
Typical return10–18% better use of staffed hours
How we deliver
Services and products that apply here
Questions
Healthcare — common questions
The questions we are asked most often by operators in this sector.
We are a two-doctor practice. Is this overkill?
No. A good website with online booking and automatic reminders is the single highest-return thing a small practice can do, and it is a modest project. You do not need the rest of it unless something is genuinely costing you.Will it work with the practice management system we already have?
Usually. Most South African practice systems expose a way in, and we would rather connect to what you have than ask you to change something your staff already know.Is patient information safe?
Yes. Patient data stays on infrastructure you control or in South Africa, access is logged, and nothing is sent to an AI provider unless you explicitly choose it. HPCSA and POPIA obligations are designed in from the start.Does the AI diagnose anything?
No, and it never will. It drafts notes for you to check and flags claims that look likely to bounce. Every clinical decision stays with the clinician.
Working in healthcare?
Tell us what you are trying to change. We will tell you honestly whether we can help and what it would take.