Website Assistant
Vitjo Nova
An assistant that sits on your website and answers the questions you get asked twenty times a week — from your own information, with a link to where the answer came from.
- Routine questions handled
- 63%
- Average reply time
- 1,8s
- Answers showing their source
- 100%
Overview
What Nova is
Most enquiries arrive outside office hours, and most are the same handful of questions: what do you charge, do you do this particular thing, are you open on Saturday, do you cover my area. Nova answers those instantly from material you have given it. It shows people the page the answer came from, it will not invent something it has not been told, and anything it cannot handle goes straight to you with the whole conversation attached. It is the assistant answering questions on this site.
At a glance
- Answers only from your own information — it will not make things up
- Shows customers where each answer came from
- Works at nine at night, when half your enquiries arrive
- Hands over to you the moment it should
- Sits on your website, WhatsApp or both
- Every conversation saved, so you see what people actually ask
Features
What it does
Trained on your material
You give it your pages, price lists, policies and FAQs. It answers from those and nothing else.
It says when it does not know
If your material does not cover the question it says so and offers to put the person in touch, rather than guessing and embarrassing you.
Handover to a person
Anything commercial or unusual is passed to you by email or WhatsApp with the full conversation, so you are not starting from nothing.
WhatsApp
The same assistant on the channel most South African customers actually prefer.
What people are asking
A weekly summary of the questions asked and the ones it could not answer — which tells you exactly what to add to your website.
Your data stays yours
Conversations are stored in your account and exportable. For clients who cannot use a cloud AI service at all, it runs on your own server.
Built with
- TypeScript
- Next.js
- PostgreSQL
- Redis
- Claude
- OpenAI
- Ollama
Integrates with
- Your website
- WhatsApp Business
- Microsoft Teams
- Slack
- Custom APIs
Pricing
What it costs
Prices exclude VAT. Every plan is month to month unless the billing note says otherwise — we do not lock you into a term to make the price look better.
Starter
One assistant on your website, trained on your public pages.
R 1 490/ month
Billed monthly. No setup fee, no contract.
- Website assistant
- Up to 100 pages or documents
- 1 000 conversations a month
- Email handover
- Monthly summary of what people asked
- Documents
- 100
- Conversations
- 1 000 / month
- Channels
- 1
- Most chosen
Business
Website and WhatsApp, with the assistant able to check things for you.
R 4 900/ month
Billed monthly. Includes setup and training on your material.
- Website and WhatsApp
- Up to 2 000 pages or documents
- 10 000 conversations a month
- Live handover to your team
- Can check availability, prices or stock
- Weekly reporting
- Priority support
- Documents
- 2 000
- Conversations
- 10 000 / month
- Channels
- Unlimited
On your own server
For organisations that cannot send anything to a cloud AI service.
Talk to us
Annual agreement. Priced on scope.
- Everything in Business
- Runs entirely on infrastructure you control
- Open models — nothing leaves your network
- Unlimited documents and conversations
- Single sign-on
- Named engineer and an SLA
- Documents
- Unlimited
- Conversations
- Unlimited
- Hosting
- Yours
Roadmap
What has shipped and what is next
Published so you can see the direction rather than only the current state. Planned items are intentions, not commitments — we will tell you which is which on a call.
- Shipped
Website assistant
Answering from your own material, with a link to the source on every answer.
- Shipped
WhatsApp
The same assistant on WhatsApp Business.
- Shipped
Handover to a person
Escalation by email or WhatsApp with the full conversation attached.
- In progress
Voice
Answering a phone call the same way it answers a chat, in South African English.
- In progress
More languages
Answering in Setswana, isiZulu and Afrikaans, not only English.
- Planned
Booking
Taking an appointment or a reservation directly in the conversation.
Context
Where it is deployed
Documentation
In their words
What Nova users say
We came for a logo and left with a business that works. They talked us out of doing the brand on its own — said it would just be a nice identity on a slow website — and they were right. Six shops finally look and behave like one company.
FMFounder & Managing DirectorSpeciality retail group We had accepted the commission as the price of being found. They pointed out that guests book where the experience is better, and then built the better experience. A third of our bookings came back to us in one season.
OWOwnerWaterberg lodge collection
Questions
Vitjo Nova — common questions
Where does it get its answers?
Only from material you have given it — your pages, price lists, policies, FAQs. Every answer shows which one it used. If your material does not cover the question, it says so instead of improvising.Will it say something wrong and embarrass us?
It is built so that it cannot answer a question your material does not cover. When it finds nothing relevant it declines and offers to put the person in touch with you. That is built into how it works, not just something we asked it to do.How long does it take to set up?
Starter is usually live within a week. Business takes two to three weeks, mostly spent tidying up the material it will answer from.Can it work without sending anything to a cloud AI service?
Yes. The self-hosted option runs open models on your own server, so no customer conversation ever leaves your network.